Refund policy

Returns & Refunds

We have a 30-day return policy. You have 30 days after receiving your order to contact us and request a return.

Because Fitz Essential products are fulfilled directly by our suppliers, return eligibility and return instructions may vary depending on the item. Please do not send an item back without contacting us first.

To request a return, contact us at support@fitzessential.com with your order information and the reason for your return. If your return is accepted, we will provide return instructions and, when applicable, a return shipping label. Returns must be sent according to the instructions we provide. Items returned without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@fitzessential.com so we can evaluate the issue. Eligible damaged, defective, or incorrect items will be replaced or refunded at no additional cost to you.

Non-returnable items

Some products may not be eligible for return, including certain personal care products, perishable goods, custom or personalized products, hazardous materials, flammable liquids or gases, gift cards, and certain sale items. Because return eligibility can vary by product and supplier, please contact us if you have questions about whether your item is eligible for return.

Exchanges

We do not offer direct exchanges. If you would like a different product, please contact us regarding the original item. If a return is approved, you may place a separate order for the product you would like instead.

Refunds

We will notify you after your return has been received and reviewed and let you know whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed, although your bank or credit card provider may require additional time to post the refund to your account.

If more than 10 business days have passed since your refund was approved, please contact us at support@fitzessential.com.

Questions

For questions about returns or refunds, contact us at support@fitzessential.com.